Frequently asked questions

General Questions

Q1: What is Aibek Cosmetics? A1: Aibek Cosmetics is a beauty brand dedicated to creating high-quality, natural, and effective cosmetic products. Our mission is to empower individuals by enhancing their natural beauty with innovative and sustainable solutions.

Q2: Where are Aibek products made? A2: Our products are proudly made in state-of-the-art facilities that adhere to the highest standards of quality and safety. We source our ingredients globally but ensure that all manufacturing processes are ethical and sustainable.

Q3: Are Aibek products cruelty-free? A3: Yes, all Aibek products are 100% cruelty-free. We do not test on animals, and we are committed to ethical practices in all aspects of our production.

Product Information

Q4: What ingredients do you use in your products? A4: We use a blend of natural and scientifically advanced ingredients, including botanicals, minerals, and essential oils. Each ingredient is carefully selected for its efficacy and safety.

Q5: Are your products suitable for sensitive skin? A5: Yes, many of our products are formulated to be gentle and suitable for sensitive skin. However, we recommend performing a patch test before using any new product to ensure compatibility with your skin.

Q6: Do your products contain parabens or sulfates? A6: No, all Aibek products are free from parabens, sulfates, and other harmful chemicals. We prioritize clean, safe, and effective formulations.

Ordering and Shipping

Q7: How can I place an order? A7: You can place an order directly through our website. Simply browse our product selection, add items to your cart, and proceed to checkout.

Q8: Do you offer international shipping? A8: Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on your location. Please check our shipping policy for more details.

Q9: How can I track my order? A9: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.

Returns and Exchanges

Q10: What is your return policy? A10: We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our customer service team for assistance with returns or exchanges.

Q11: How do I initiate a return or exchange? A11: To initiate a return or exchange, please contact our customer service team with your order number and details of the product you wish to return or exchange. We will provide you with instructions on how to proceed.

Additional Support

Q12: How can I contact customer service? A12: You can reach our customer service team via email at [email protected] or by phone at [Customer Service Number]. Our team is available to assist you with any questions or concerns.

Q13: Do you offer any discounts or promotions? A13: Yes, we frequently offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals and offers.

Q14: Can I find Aibek products in stores? A14: Currently, Aibek products are primarily available through our website. However, we are expanding our retail presence and will keep our customers informed about new store locations.

Thank you for choosing Aibek Cosmetics. If you have any other questions, please don’t hesitate to contact us. We’re here to help you on your beauty journey!