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Refunds/Cancellations Policy 

  1. Introduction
      At Aibek, customer satisfaction is our top priority. We understand that sometimes you may need to return a product or cancel an order. This policy outlines our guidelines for refunds and cancellations to ensure a smooth and transparent process.

  2. Refunds

2.1 Eligibility for Refunds
Products must be returned within 30 days of the delivery date.
To be eligible for a refund, items must be unused, in the same condition that you received them, and in the original packaging. 

2.2 Process for Refunds
To initiate a return, please contact our customer service team with your order number and details about the product you wish to return. 
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

2.3 Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

2.4 Order Delivery Time Period
Order will be shipped within 2-3 days. And delivered within 7-10 business days.
We have a 3-day return policy, once 3 days pass we will not entertain any return.

  1. Customer has to share unboxing video

  2. Seal should be unbroken.

  3. Product should be unused.
    If approved, the refund will be credited within 7-10 business days to your original payment method.

  4. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to the return address.

  5. Shipping Returns
    To return your product, you should mail your product to the return address.
    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
    Depending on where you live, the time it may take for your exchanged product to reach you may vary.
    If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  6. Order Cancellations
    Orders can be canceled within 24 hours of purchase. To cancel an order, please contact our customer service team immediately.
    If the order has already been shipped, we will not be able to cancel it. In this case, you may return the item once received in accordance with our return policy.

  7. Contact Information
    For more information about our refunds and cancellations policy, if you have questions, or if you would like to make a complaint, please contact us by email or by mail.

Please ensure that you review this policy with a legal advisor to ensure it complies with any applicable laws and regulations in your region

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